Who is Harlow’s School Bus Service?
Harlow’s is a privately-owned student transportation company that provides school districts with contracted student transportation services. Harlow’s was founded in 1973 by Harlow Hageness. Harlow’s School Bus Service excels in providing excellent customer service. We make it a priority to provide students with a safe and enjoyable experience to and from school. Student transportation is an extension of the classroom, it is imperative that each student is provided the best school bus experience. Harlow’s believes that student transportation consists of transporting “precious cargo”. Each driver must take every precaution and action to ensure the safety of his/ her passengers.
We are a business focused on customer responsiveness, operational efficiency, and employee engagement. The company operates in five states; North Dakota, South Dakota, Montana, Idaho, and Washington.
Our business is student transportation. But we’re more than just a school bus company. We work hard to be responsive and to find cost-effective solutions that benefit all stakeholders.
Our Operating Priorities
Safety: Harlow’s top priority is the safety of all passengers and employees. All decisions regarding the delivery of services are predicated on the provision of the highest level of safety and security to customers and employees without compromise. We empower employees to take the appropriate action to ensure our high standards are upheld in daily operations.
Valuing our Employees: People are the foundation of any great business. Harlow’s wants all employees to feel respected and recognized for their contributions. By investing in the growth and development of employees, we will continue to foster a positive learning environment and help them realize their full potential. We engage our employees in improving and growing the business by creating an inclusive and positive workplace. Opportunities can and do arise for people interested in advancement.
Customer Focused: Harlow’s will continue to build on the strong partnerships that we have built over the years with our customers, based on trust and integrity. This will be achieved by delivering the highest quality transportation solutions with a priority on safety and customer service. Harlow’s will continue to be proactive in resolving challenges and being responsive to our customers when they need us.
Our Core Values
Value Matters: Harlow’s School Bus Services excels in providing excellent customer service. We make it a priority to provide students with a safe and enjoyable experience to and from school. Student transportation is an extension of the classroom, it is imperative that each student is provided the best school bus experience. Harlow’s believes that student transportation consist of transporting “precious cargo”, each driver must take every precaution and action to ensure the safety of his/ her passengers.
Along with standing on its Core Values (Safety, Leadership, Advocacy, Integrity, Compassion), Harlow’s believes in providing its customers the best service possible to ensure safe and efficient student transportation. Here are some of the added values that come with Harlow’s services:
Customer Service: Harlow’s provides a customer advocate that will be dedicated to the communication of daily transportation matters. We train and provide the necessary tools that enable prompt notification to drivers, school officials and parents.
Bus Cameras: Digital cameras are systematically installed inside the bus to capture a variety of angles within the bus. The bus cameras serve as a good student management mechanism. In the event of an occurrence on the bus that requires assessment and review, cameras allow school officials to view incidents that were captured in real time with ability to manage privacy.
Bus Bulletin / Rained Out: A system used to allow dispatch to send instant messages to parents and/or school officials. Instant messages include, but are not limited to, notifying parties about late buses, mechanical issues, and traffic notifications. Instant messages are sent to cell phone devices (call or text). This is not an additional cost for parents but an added value Harlow’s provides.
Zonar: A GPS tracking system that allows dispatch to locate buses at their exact location. The device is also used to allow the dispatcher to estimate arrival time(s) at stops or school.
Z Pass: The Z Pass is used to allow dispatch and parents to track each student’s school bus attendance. Students carry a small card that contains passive RFID (Radio Frequency Identification Device) technology that logs each student’s entry or exit automatically when the student passes the scanner located on the school bus. The system provides ridership records and peace of mind for parents.